Features
Everything below exists in the current build.
Grouped the way a support team works: help a user live, manage a PC without its screen, then the access, admin and platform pieces around it.
Help a user live
Attended sessions where the user accepts and the session bar shows the whole time.
Remote control
Live screen with mouse and keyboard.
- Multi-monitor switching and a quality setting
- Special keys such as Ctrl+Alt+Del
- View-only mode, latency display and screenshot
Works through UAC
Keep control of elevated windows.
- Control continues after a Windows admin prompt is accepted on the PC
Chat and clipboard
Talk and share without leaving the session.
- Built-in chat
- Clipboard sync in both directions
Remote Desktop
Reach the PC or its neighbours over RDP.
- Encrypted RDP tunnel to the PC
- Or to another PC on its network
Manage without the screen
Lightweight sessions for maintenance. The user sees a small banner, not their desktop being watched.
Manage sessions
Files, commands, software and Windows updates.
- No screen streaming
- Needs the PC's unattended password
- The user sees a small red banner
Files
Move files without a full session.
- Browse folders, download and upload
- Drag-and-drop uploads
- Files-only connect
Commands and tools
Terminal plus one-click diagnostics.
- cmd and PowerShell terminal
- Diagnostics: top processes, services, disks, installed software, recent errors, uptime
- Actions: end process, start or stop service, scheduled restart with user notice
Software and updates
See what is installed and what is outdated.
- Installed software list
- WinGet updates
- Windows Update
Access, admin and branding
Run it like your own product, with the controls an IT team expects.
Unattended access
A password per PC, proved without sending it.
- Per-PC unattended password
- Only a proof is sent, never the password itself
Admin panel
Web admin protected by 2FA.
- Technicians, clients, partners and licences
- Server address and installer downloads
- Audit log
Branding and partners
White-label per partner or tenant.
- Your logo, colours and product name
- Separate branding per partner
Apps and platform
Clients and consoles on the systems your team already uses.
Client and console apps
Windows tray client, two console options.
- Windows tray client for the end user
- Technician console for Windows (WinUI)
- Cross-platform console: Windows, Linux, macOS and Android with touch gestures
Over-the-air updates
Signed update feed for every part.
- Client, console and agents
- Staged rollout and rollback
Reliability
Built to stay connected.
- Auto-reconnect and keepalive
- Background SYSTEM service
- Works on hypervisors and VMs
Session types
Remote control or Manage?
Both are visible to the user. Pick the one that fits the job.
| Remote control | Manage session | |
|---|---|---|
| Screen shared with the technician | Yes | No |
| Mouse and keyboard control | Yes | No |
| What the user sees | Red session bar | Small red banner: screen not shared |
| How access starts | User accepts, or unattended password | The PC's unattended password |
| Files | Yes | Yes |
| Commands and diagnostics | Yes | Yes |
| Software and Windows updates | Yes | Yes |
| Best for | Helping a user live | Maintenance and quick fixes |
Ready to support your users the transparent way?
See a live session, the session bar and the admin panel on a demo server.