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Core.Assist

Self-hosted remote support for IT teams and MSPs

Remote support your users can see and trust.

Help anyone on their PC in seconds, or manage files and commands without touching their screen. Self-hosted, end-to-end encrypted, always visible to the user.

Request a demoDownload the console
DEMO-PC-014 · Core.Assist Console
Monitor 1Ctrl+Alt+Del24 ms

Why Core.Assist

Fast help, with consent.

The user reads a 5-digit code to your technician, or accepts a prompt. No accounts, no fiddling.

Manage without the screen.

Files, commands, software and Windows updates in a lightweight session. The user sees a small banner, not their desktop being watched.

Yours to host and brand.

Run it on your own server with your logo, colours and domain. Updates arrive signed, over the air.

Features

Everything a support team reaches for

One account, one console, from a quick screen share to a full maintenance session.

See the full feature list

  • Remote control

    Live screen, multi-monitor, special keys and view-only mode.

  • Manage sessions

    Files, commands, software and updates without the screen.

  • Files

    Browse, upload and download, with drag-and-drop.

  • Commands and tools

    cmd, PowerShell and one-click diagnostics.

  • Software and updates

    Installed software, WinGet and Windows Update.

  • Unattended access

    A password per PC. Only a proof is ever sent.

  • Admin panel

    Technicians, clients, licences and a full audit log.

  • White-label

    Your logo, colours and product name per partner.

The apps

Designed to feel like Windows 11

Rounded cards, Mica and a calm layout. Every screen below uses demo machines and made-up names.

Core.Assist

Mara Jansen wants to view and control this computer

Reason: Printer driver problem on the finance floor

Allowed features

  • View screen
  • Mouse and keyboard
  • Files
  • Commands
  • Clipboard
AcceptDeny

Request expires in 60 seconds

The user is asked first

A tray flyout with the computer ID and a Get help button. When a technician connects, the user sees who, why and which features, with a 60 second countdown.

Core.Assist

Read this code to your technician

One-time code. The session starts once it matches.

The session is always on screen

A one-time 5-digit code, then a red bar with the technician, timer and Disconnect. Manage sessions show a smaller banner: screen not shared.

Core.Assist Console
Search computers
AllOnline

  • DEMO-PC-014Online

    Finance, Anna de Vries · Windows 11

  • DEMO-PC-021Online

    Reception, Sam Okafor · Windows 10

  • DEMO-SRV-02Online

    File server · Debian 12

  • DEMO-PC-033Offline

    Warehouse, Lee Martin · Windows 11

Help request from DEMO-PC-021 · Printer offline

Take

Console lobby

Online status, search and filters, with Connect, Manage and Files one click away.

Manage — DEMO-PC-014 (screen not shared)
FilesCommandsSoftwareUpdates

C:\Users\demo\

  • Documents
  • Downloads
  • Invoice-template.xlsx48 KB
  • printer-log.txt12 KB

Diagnostics · Disks

C:142 of 200 GB
D:56 of 200 GB

Uptime 6 days 4 hours

Manage view

Full-width Files, Commands and Updates. No screen is shared and the title says so.

remote.coreassistremote.com/admin

3

Active sessions

128

Clients online

9

Technicians

Server addressremote.example-msp.test
  • 14:02Mara Jansen connected to DEMO-PC-014Accepted
  • 13:47Sam Okafor managed DEMO-SRV-02Manage
  • 13:20Request from DEMO-PC-033Denied

Admin panel

Sessions, clients, technicians, server address, installer downloads and the audit log.

Android console

The same console on a phone, with a pinch-zoom remote screen and a touch toolbar.

Security

The user always knows.

Trust is the product. Nothing about a Core.Assist session is hidden from the person at the PC.

How security works

  • Consent first

    Attended sessions need the user to accept.

  • Always visible

    A session bar shows for every session.

  • End-to-end encrypted

    The relay server cannot read screens, files or commands.

  • Signed updates

    Ed25519 signatures, checked twice before install.

  • Audit log

    Every session and action, on the PC and on the server.

  • Self-hosted

    Sessions, accounts and logs stay on your server.

How it works

Three steps from install to done

  1. 1

    Install the client

    Put the small Core.Assist client on the PC. It lives in the tray and runs a background service.

  2. 2

    Connect from the console

    Your technician connects. The user accepts, or you use the PC's unattended password.

  3. 3

    Help, fix, done

    The session bar shows the whole time and every session is logged.

Install in minutes, update automatically. One script sets up the server and updates keep your data and settings.

Built for MSPs, internal IT departments and freelance IT support.

Ready to support your users the transparent way?

See a live session, the session bar and the admin panel on a demo server.

Request a demoDownload the console